Business Details
13 Years
experience
Expert Domestic Cleaning Services in Oxford
Established in 2013, we are a trusted domestic cleaning agency based in Oxford, UK. Our rigorous vetting process ensures only the most reliable and experienced cleaners join our database, with stringent checks including right-to-work documentation, proof of address, and multiple references. We specialise in weekly and bi-weekly cleaning services, offering flexible scheduling and a trial session to ensure compatibility between clients and cleaners. Our commitment to affordability is reflected in competitive pricing and a 2-hour minimum visit, while our insurance coverage and transparent payment system provide added security.With cleaners representing diverse nationalities but sharing fluency in English, we prioritise clear communication and cultural sensitivity. Our 14-day cooling-off period and absence of long-term contracts demonstrate confidence in service quality, supported by consistently positive client testimonials highlighting exceptional reliability and attention to detail.
Services
Weekly cleaning
Bi-weekly cleaning
Trial sessions
Vetted cleaners
Flexible scheduling
Details
- Year established: 2013
Highlights and features
- We offer competitive pricing with a 2-hour minimum visit for both weekly and bi-weekly services
- Our cleaners undergo rigorous vetting including ID checks, reference verification, and two interviews
- We provide trial cleaning sessions with full transparency about costs and expectations
- No long-term contracts required, with a 14-day cooling-off period available
- All cleaners speak fluent English ensuring clear communication and professional service
What people say
Impeccable service quality
Exceptional reliability
Thorough cleaning standards
Efficient communication
Excellent value for money
Services
Weekly cleaning
Our weekly domestic cleaning service connects clients with thoroughly vetted professionals for consistent home maintenance. Cleaners work individually rather than in teams, ensuring continuity and accountability. The service includes dusting, vacuuming, mopping, bathroom sanitisation, and kitchen cleaning, with optional ironing available. Clients benefit from predictable scheduling and the ability to request focus areas during each visit.
Bi-weekly cleaning
This flexible bi-weekly cleaning option suits clients requiring less frequent but professional maintenance. Cleaners follow the same comprehensive checklist as weekly services, with additional time for deeper cleaning tasks. The 2-hour minimum allows budget-conscious clients to maintain smaller properties efficiently. Regular communication ensures consistent service quality between visits.
Trial sessions
Trial sessions allow clients to assess compatibility with potential cleaners before committing. During this initial visit, cleaners discuss specific requirements, demonstrate their working methods, and complete a full cleaning cycle. The session operates at standard rates with payment split between the cleaner and agency, providing transparency about costs and service expectations.
Vetted cleaners
Our rigorous selection process accepts fewer than 1% of applicants, ensuring exceptional reliability. Each cleaner undergoes identity verification, right-to-work checks, reference validation, and two interviews. This meticulous approach guarantees professionals who are trustworthy, experienced, and capable of maintaining high standards across Oxford's diverse residential properties.
Flexible scheduling
Clients enjoy scheduling flexibility with options for weekly or bi-weekly visits at preferred times. The service accommodates changing requirements through advance notice for rescheduling, while maintaining consistency with the same assigned cleaner. Emergency replacements are available when necessary, ensuring uninterrupted service quality.
People
Abby Thomson
Founder
Abby Thomson established Thomson Cleaning in 2015 after two years of hands-on experience as a self-employed cleaner in Oxford. She transitioned from operational cleaning to business administration, leveraging her practical knowledge to develop rigorous quality control systems and build a trusted network of professionals.
Questions
How does your payment process work?
Clients pay cleaners directly in cash or via bank transfer at £14 minimum hourly rate, with Thomson Cleaning fees paid separately via standing order or card payment.
What vetting procedures do you use for cleaners?
We conduct identity verification, right-to-work checks, proof of address confirmation, two reference checks, and multiple interviews to ensure only 1% of applicants join our database.
Can I request specific cleaning focus areas?
Yes, during trial sessions and subsequent visits, cleaners will discuss priorities and adapt their work to address your specific requirements within the scheduled time frame.
What happens if my cleaner is unavailable?
Cleaners notify clients directly when unavailable, offering rescheduling options. If required, we can arrange replacement cleaners while maintaining our quality standards.
Do you provide cleaning products and equipment?
Clients are expected to provide standard equipment and products, though we specify approved cleaning materials to ensure safety and effectiveness during service delivery.
What are your cancellation policies?
We offer a 14-day cooling-off period with no long-term contracts, requiring only one month's notice for cancellation after initial commitment period.
