Business Details
40 Years
experience
Emergency
services
Trusted Carpet & Upholstery Cleaning in Eastbourne
Established in 1986, Natural Carpet Care has built a reputation as a trusted provider of non-toxic carpet, rug, and upholstery cleaning services across Sussex. Our family-run business combines over 35 years of hands-on experience with industry-leading qualifications, including membership of the National Carpet Cleaners Association. We pioneered eco-friendly cleaning solutions in the South East, ensuring all treatments are safe for pets, children, and the environment. Our commitment to quality is reflected in our 95%+ customer satisfaction rate and recognition as a 2024 Quality Business Awards winner.We maintain full transparency in operations, offering detailed pre-cleaning assessments and using advanced equipment to achieve deep, lasting results. With a focus on community values, we prioritise local partnerships and sustainable practices while delivering cost-effective solutions that extend the lifespan of soft furnishings. Our technicians undergo rigorous training to handle all fibre types, from delicate wool to resilient sisal, ensuring every job meets exacting standards.
Services
Carpet Cleaning
Rug Cleaning
Upholstery Cleaning
Mattress Cleaning
Curtain Cleaning
Allergy Cleaning
Commercial Cleaning
Hard Floor Cleaning
Details
- Year established: 1986
Highlights and features
- Over 35 years' experience in professional carpet cleaning
- NCCA-certified technicians with industry-leading qualifications
- Pioneers of non-toxic, pet-safe cleaning solutions in the South East
- Family-run business with 95%+ customer satisfaction rate
- Investment in advanced equipment for superior stain removal
Associations and certifications
- National Carpet Cleaners Association
What people say
Excellent service
Highly recommend
Looks wonderful
Professional technicians
Great value
Services
Carpet Cleaning
Our advanced hot water extraction method removes deep-seated dirt and allergens while preserving carpet fibres. Using non-toxic solutions, we restore carpets to near-new condition with 4-5 hour drying times. Technicians assess each carpet type to prevent shrinkage and ensure optimal results.
Rug Cleaning
Offsite rug cleaning utilises specialist equipment for thorough dirt and allergen removal. We handle all rug types including wool, silk, and synthetic fibres. The process maintains colour vibrancy and extends rug lifespan while eliminating pet-related contaminants.
Upholstery Cleaning
Low-moisture cleaning systems safely refresh upholstery without damaging fabric integrity. Our toxin-free solutions remove stains and odours from sofas, chairs, and mattresses. The process kills 99.7% of bacteria while maintaining fabric texture and colour.
Mattress Cleaning
Professional mattress hygiene treatment eliminates dust mites, bacteria, and allergens. Using non-chemical methods, we deep-clean mattresses in situ, improving sleep quality and reducing allergy symptoms. The process includes sanitisation and deodorisation.
Allergy Cleaning
Specialist allergen removal system reduces asthma and allergy triggers by 99.7%. Combines HEPA filtration with non-toxic solutions to eliminate dust mites, pet dander, and pollen. Particularly beneficial for households with children or allergy sufferers.
People
Spencer Davies
Founder
With over 35 years in the industry, Spencer established Natural Carpet Care in 1986. He pioneered non-toxic cleaning methods in Sussex after discovering eco-friendly solutions in 2004, transforming the business into an award-winning enterprise.
Lewis Davies
Senior Technician
Joining the family business, Lewis brings technical expertise and attention to detail. His focus on customer care and stain removal innovation has enhanced service quality while maintaining the company's commitment to traditional values.
Questions
How often should carpets be professionally cleaned?
We recommend annual cleaning to maintain hygiene and extend carpet lifespan, even if visually clean. High-traffic areas may require more frequent treatments.
Are your cleaning methods safe for pets and children?
Yes, our non-toxic solutions leave no harmful residues. The process is completely safe for pets, children, and those with chemical sensitivities.
Do you handle commercial cleaning contracts?
We provide regular commercial cleaning for offices, hotels, and retail spaces across Sussex using low-moisture systems that minimise downtime.
Can all stains be removed?
Most stains respond well to our treatments, though some permanent damage (like bleach marks) cannot be reversed. Early intervention improves removal success.
What insurance coverage do you provide?
We hold comprehensive treatments risk insurance covering carpets, rugs, and upholstery. This protects clients against accidental damage during the cleaning process.
Do you offer emergency spillage response?
Yes, we provide same-day service for urgent spillages to prevent permanent staining. Quick response helps preserve carpet condition and value.
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