Business Details
25 Years
experience
Your Trusted Domestic Cleaning Service in the UK
Established in 2001, Dolly Char is a trusted domestic cleaning agency dedicated to connecting clients with fully vetted and insured cleaners across the UK. Our rigorous selection process ensures every cleaner meets our high standards, with dedicated professionals assigned to each client for consistency. We prioritise affordability through competitive pricing while maintaining exceptional service quality through our unique traffic light monitoring system. Clients benefit from pre-contract meet-and-greet opportunities and 24/7 support for any service adjustments.Our eco-conscious approach educates cleaners on sustainable practices, and our flexible contract terms require only 30 days' notice for cancellation. With a proven track record of 18 years in the industry, we specialise in tailored solutions for diverse household needs, including key-holding arrangements and comprehensive insurance coverage for complete peace of mind.
Services
General Housekeeping
Ironing Service
Laundry
Companionship
Shopping Trips
Details
- Year established: 2001
Highlights and features
- We provide fully vetted and insured domestic cleaners
- Our dedicated cleaner system ensures consistent service quality
- Competitive pricing with transparent agency fees starting at 14.50/hour
- Traffic light monitoring system maintains service standards
- Pre-contract meet-and-greet option for client confidence
Associations and certifications
- Approved Franchise Association
What people say
Fantastic job
Reliable service
Excellent at what she does
Sparkling clean house
Trusted and dependable
Services
General Housekeeping
Our comprehensive housekeeping service covers full home cleaning with customizable task lists. Clients can prioritise specific areas like kitchens, bathrooms, or high-traffic zones. Cleaners follow client instructions for skirting boards, bin lifting, and other challenging tasks while maintaining consistent standards through our monitoring system.
Ironing Service
Professional ironing services cater to busy professionals needing work clothes pressed. We handle both ironing and laundry tasks, including washing, drying, and garment organisation. Cleaners return clothes to wardrobes after proper folding and sorting according to client preferences.
Companionship
Our companionship service combines practical help with social interaction. Cleaners assist with meal preparation, shopping, and light household tasks while providing conversation and company. This service particularly benefits elderly clients needing regular social contact and assistance with daily routines.
Shopping Trips
We offer tailored shopping assistance for clients unable to visit stores. Cleaners follow detailed shopping lists, purchase groceries, and put items away neatly. This service includes special arrangements for clients with mobility issues or transportation limitations.
Light Food Help
Our food help service includes preparing light meals and drinks for clients. Cleaners can microwave pre-prepared meals, make sandwiches, and ensure clients have access to food when caregivers are unavailable. This service supports individuals needing occasional meal assistance.
People
Robin Harrison
Director
Founder of Dolly Char in 2001, Robin oversees all business operations including marketing, franchisee training, and strategic development. He remains actively involved in franchisee recruitment and business management.
Carol Harrison
Director
Co-founder with Robin Harrison, Carol contributes to business oversight while maintaining a reduced operational role. She supports strategic decision-making and franchise network development.
Steve Curtis
Director
With Dolly Char since 2011, Steve manages the Lincoln agency operations. His responsibilities include client and cleaner recruitment, franchisee support, and local marketing initiatives.
Questions
How do you ensure cleaner quality and reliability?
All cleaners undergo rigorous vetting including home visits, reference checks, and identity verification. We maintain quality through our traffic light monitoring system.
What areas do you operate in?
We provide cleaning services across the entire UK with local franchisees covering all regions.
What are your pricing structures?
Our cleaning services start from £14.50 per hour with transparent agency fees. Costs vary by location and service requirements.
Can cleaners access properties when I'm away?
Yes, we offer key-holding arrangements with trusted cleaners for convenient service when clients are unavailable.
What insurance coverage do you provide?
We offer public liability insurance for all cleaners while working in client properties. Cleaners also undergo thorough background checks.
Videos
