Business Details
18 Years
experience
Emergency
services
Expert Carpet & Upholstery Cleaning Services in Poole
Carpetsure has been delivering professional carpet, upholstery, and hard floor cleaning services since 2008. Founded by Richard and Zena Joyce, our family-run business serves Poole and surrounding areas in Dorset, combining over 15 years of industry experience with cutting-edge technology. We utilise a high-powered truck-mounted cleaning system that offers superior results and rapid drying times, ensuring minimal disruption to our clients. Our commitment to quality is demonstrated through our Trading Standards Approved membership, eco-friendly cleaning solutions, and comprehensive insurance coverage. We specialise in both domestic and commercial cleaning, offering tailored services including stain removal, pet odour treatment, and protective coating applications.Our team undergoes rigorous training, including COSHH and carpet repair certifications, to maintain the highest standards of service. With thousands of satisfied customers and a portfolio of 5-star reviews, we pride ourselves on transparency, reliability, and exceptional customer care. Our process includes free surveys, fixed pricing, and a 100% satisfaction guarantee, ensuring clients receive value for money. We invest in continuous professional development and maintain DBS-checked personnel to ensure trustworthiness. Our dedication to excellence has made us a trusted partner for both residential and commercial clients across Dorset.
Services
Carpet Cleaning
Upholstery Cleaning
Leather Furniture Cleaning
Rug Cleaning
Hard Floor Cleaning
Commercial Cleaning
Details
- Year established: 2008
Highlights and features
- We offer free surveys and fixed pricing with no hidden fees
- Our truck-mounted system delivers 4x more power than portable machines
- Eco-friendly cleaning solutions safe for families and pets
- 100% satisfaction guarantee on all domestic and commercial jobs
- DBS-checked professionals with 15+ years' industry experience
Associations and certifications
- Trading Standards Approved
- Checkatrade
- Control of Substances Hazardous to Health (COSHH) training
- Natural Stone and Tile Protection, Restoration, Maintenance and Problem Solving
What people say
Exceptional results
Prompt and professional
Eco-friendly solutions
100% satisfaction
Highly recommended
Services
Carpet Cleaning
Our professional carpet cleaning service uses a high-powered truck-mounted system that delivers four times more power than portable machines. This advanced technology ensures deep stain removal and rapid drying times while using eco-friendly solutions safe for families and pets. The process includes pre-inspection, industrial vacuuming, specialist stain treatment, and optional protective coating application. We serve both domestic and commercial clients across Poole and Dorset, offering free surveys and fixed pricing with a 100% satisfaction guarantee.
Upholstery Cleaning
Specialist upholstery cleaning service that restores soft furnishings using industry-leading equipment and non-toxic cleaning agents. Our process removes embedded dirt, kills bacteria, and eliminates allergens while preserving fabric integrity. We handle all upholstery types including delicate materials, with optional protective coating to prevent future staining. The service includes pre-treatment, deep extraction, and rapid drying, ensuring minimal disruption to household or business operations in Poole and surrounding areas.
Leather Cleaning
Professional leather furniture cleaning that restores natural softness and appearance using specialist conditioning treatments. Our technicians perform thorough cleaning, stain removal, and protective hydration to maintain leather quality. The service includes pre-vacuuming, targeted stain treatment, and application of protective formulas that prevent cracking. We handle all leather types, offering expert advice on ongoing maintenance to extend furniture lifespan for residential and commercial clients.
Hard Floor Cleaning
Comprehensive hard floor cleaning service that removes deep-seated dirt and revitalises tile surfaces. Using high-pressure water extraction and pH-neutral solutions, we clean ceramic, stone, and vinyl floors while preserving protective sealants. The process includes grout cleaning, optional sealer application, and provision of maintenance cleaning products. Our specialists handle both residential and commercial properties, restoring floors to their original condition with minimal disruption.
Commercial Cleaning
Tailored commercial cleaning solutions for hospitality, healthcare, and office environments. Our services include carpet, upholstery, and hard floor cleaning with scheduling options to minimise business disruption. We provide COSHH assessments, health and safety documentation, and maintenance programmes for long-term floor care. The team handles high-traffic areas in hotels, medical facilities, and retail spaces across Poole, ensuring compliance with industry standards.
People
Richard Joyce
Co-Owner & Lead Technician
With over 15 years' experience in professional cleaning, Richard oversees all technical operations and quality control. He specialises in advanced stain removal techniques and equipment maintenance, ensuring consistent service standards across domestic and commercial projects.
Zena Joyce
Co-Owner & Customer Relations
Zena manages client communications and service coordination, bringing expertise in customer service and operational logistics. She ensures seamless appointment scheduling and maintains the company's commitment to transparency and satisfaction guarantees.
Questions
Do you need to inspect the item before providing a price?
Yes, we conduct a free survey to assess fibres, stains, and condition before giving a fixed written price.
How often should carpets be professionally cleaned?
Manufacturers recommend every 12-18 months, depending on usage and household factors.
Is protective coating application worth the investment?
Our optional protector extends cleanliness duration and reduces permanent stain risk, particularly beneficial for high-traffic areas.
How long does drying take after cleaning?
Most items dry within 2-6 hours using our rapid drying equipment, with immediate walk-on access provided.
Are your cleaning methods safe for families and pets?
We use eco-friendly, non-toxic solutions and provide over-shoes to ensure safety during the drying process.
