Business Details
50+ Years
experience
Emergency
services
Trusted Commercial Cleaning Services in London
Established in 1970, Donau Express has built an unparalleled reputation as a leader in luxury commercial cleaning, repair, and design across London and the South East. With over five decades of experience serving prestigious clients including The Ritz, The Dorchester, and royal residences, we specialise in delivering meticulous care for high-end establishments. Our expertise spans upholstery, carpet, and hard floor cleaning, alongside bespoke curtain design and bomb blast net curtain installation. Our team combines advanced techniques with security-vetted professionalism, ensuring 24/7 rapid response and tailored solutions for hotels, embassies, and private residences.As pioneers in sustainability, we partner with Carbon Footprint Ltd to achieve carbon neutrality, reflecting our commitment to innovation and environmental responsibility. Our enduring relationships with clients, some spanning generations, underscore our dedication to excellence, underpinned by comprehensive insurance and rigorous quality control. From emergency stain removal to long-term maintenance contracts, Donau Express remains a family-owned trusted partner, treating every client's property with the same care as our own.
Services
Upholstery Cleaning
Carpet Cleaning
Hard Floor Cleaning
Bomb Blast Curtains
Curtain Cleaning
Curtain Making
Hotel Cleaning
Dry Cleaning
Details
- Year established: 1970
Highlights and features
- 50 years of experience in luxury commercial cleaning
- 24/7 rapid response service available
- Fully insured operations and equipment
- Security-vetted professional cleaning team
- Tailored contracts for 24/7 working environments
What people say
Prompt response to emails
Operatives are efficient
Speedy turnaround
Good value for money
Friendly and approachable team
Services
Commercial Upholstery Cleaning
Specialists in restoring luxury upholstery for hotels and high-end venues. Using advanced techniques, we clean delicate materials like velvet and leather while preserving fabric integrity. Our 24/7 emergency service handles urgent stain removal, ensuring minimal disruption to operations. Technicians undergo regular training to maintain industry-leading standards.
Commercial Carpet Cleaning
Deep cleaning services for commercial carpets in prestigious establishments. We employ steam and dry cleaning methods to remove stubborn stains while extending carpet lifespan. Flame-retardant treatments and 24-hour rapid response options available for critical situations in hospitality and corporate environments.
Bomb Blast Curtains
Supply and installation of protective net curtains designed to mitigate glass-related injuries during explosions. Our security experts provide comprehensive window safety solutions for embassies, government buildings, and high-risk commercial properties across London and the South East.
Curtain Design & Alterations
Full-service curtain solutions including bespoke design, manufacturing, and maintenance. Our skilled machinists handle complex alterations and repairs for commercial properties, ensuring both aesthetic appeal and functional longevity in prestigious venues.
Hard Floor Cleaning
Professional cleaning and restoration for marble, wood, and tile flooring in luxury establishments. Using specialist equipment, we remove deep-seated dirt while maintaining surface integrity. Services include sealing treatments to protect against future wear in high-traffic commercial environments.
People
Barrie Kincaid
Founder
Founded Donau Express in 1970 with a commitment to exceptional service. Established long-term relationships with London's premier hotels, maintaining The Dorchester contract for over 50 years. Pioneered the company's customer-centric approach that continues to define its culture.
Karin Kincaid
Founder
Co-founder instrumental in establishing Donau Express's reputation for quality. Developed the company's initial service standards and client care protocols. Her dedication to excellence laid the foundation for the business's five-decade success in luxury cleaning.
Darren Church
Managing Director
Current leader overseeing operations across 200+ high-end clients. Drives innovation in sustainable practices and maintains the company's family-owned ethos. Ensures continuity of service excellence while expanding capabilities to meet modern commercial demands.
Questions
Which areas do you cover?
We serve all London boroughs including Kensington & Chelsea, Westminster, and surrounding areas within a 40-mile radius of Croydon.
Do you offer emergency cleaning services?
Yes, our 24/7 rapid response team handles urgent stain removal and cleaning requirements across commercial properties.
How do you ensure quality for luxury clients?
Through security-vetted technicians, regular training programs, and comprehensive insurance arrangements that protect both clients and staff.
What sustainability initiatives do you have?
We partner with Carbon Footprint Ltd to achieve carbon neutrality through emission reduction strategies and offset programs.
Can you handle specialist fabric cleaning?
Yes, we clean and repair delicate materials including velvet, damask, and antique fabrics using specialist techniques and equipment.
Do you work with private residences?
Yes, we service high-value private properties alongside our commercial clients, maintaining the same exacting standards.
